Store Policy

Things You Need to Know

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

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Our Privacy Policy

Trust Us with Your Information

Your confidentiality is important to us. Pushing Pansies respects your privacy. All customer details are kept with the strictest confidence. Customer information will be accessed only by Pushing Pansies staff and never be sold. You may receive information relating to our products and services. If you wish to be removed from our records please call or email us directly at hello@pushingpansies.com.

Shipping and Delivery

How It Works

Delivery is only available Monday to Friday for the Newcastle and Lake Macquarie region. Weekends and public holidays are excluded. Should you place an order with the intention of weekend delivery your order will automatically be dispatched the proceeding Monday. We do not offer refunds for incorrectly placed orders. 

 

 For all Newcastle and Lake Macquarie deliveries please select $15 shipping option upon checkout. Maitland and upper Hunter region excluded. Should you select delivery for Maitland area or outside Newcastle and Lake Macquarie area your flowers automatically be delivered via the florist network with all of your requirements less 1.9% handling fee. 

We offer interstate and international delivery via the florist network. Please call for interstate and overseas orders. This feature is not available online.

 

For same day delivery orders must be placed before 12pm. Please allow a minimum of 2 hours after your order has been placed for flowers to be delivered. Our delivery run commences after 12pm weekdays. Morning deliveries are only available for weddings and special events. All commercial deliveries will be delivered by 5pm and residential deliveries before 6pm. If you require them sooner please let us know and we will endeavour to meet this request. All orders placed after 12pm will require pick up only or a future delivery date 

For all orders that require delivery to Hospitals, please advise ward, room number and make sure that the recipient is already an in-patient at the Hospital. If flowers have been delivered and the recipient is not yet a patient, a redelivery fee will be charged before redelivery takes place.

For all Public Holidays, Events and Corporate accounts please have orders placed with 72 hours notice, so we can meet your request. For all enquires please contact us on (02) 4049 8550 or email: hello@pushingpansies.com.

If the recipient of the floral delivery is not home, flowers will be placed on doorstep. If no one is present to take the delivery, we will not assume responsibility from the point of delivery for any unforeseen damage or theft to the flowers or plants. If an incorrect address has been supplied, we will bring the flower order back to our store for same day collection. Alternatively, a delivery fee may be processed for redelivery by the customer.

Service areas:

2300,Newcastle

2300,Newcastle East

2300,The Hil

2294,Carrington

2295,Stockton

2300,Bar Beach

2300,Cooks Hill

2302,Newcastle West

2291,The Junction

2293,Wickham

2303,Hamilton East

2291,Merewether

2293,Maryville

2296,Islington

2297,Tighes Hil

2303,Hamilton

2303,Hamilton South

2291,Merewether Heights

2292,Broadmeadow

2292,Hamilton North

2304,Mayfield East

2289,Adamstown

2298,Georgetown

2298,Waratah

2304,Mayfield

2289,Adamstown Heights

2304,Kooragang

2304,Mayfield North

2304,Mayfield West

2305,Kotara East

2305,New Lambton

2289,Highfields

2290,Kahibah

2298,Waratah West

2299,Lambton

2299,North Lambton

2304,Warabrook

2289,Kotara

2289,Kotara South

2290,Whitebridge

2295,Fern Bay

2299,Jesmond

2305,New Lambton Heights

2308,Newcastle University

2287,Birmingham Gardens

2287,Elermore Vale

2287,Rankin Park

2287,Wallsend South

2289,Garden Suburb

2290,Charlestown

2290,Dudley

2304,Sandgate

2307,Shortland

2285,Cardiff Heights

2287,Wallsend

2290,Gateshead

2290,Hillsborough

2285,Cameron Park

2285,Cardif

2285,Cardiff South

2290,Bennetts Green

2290,Redhead

2282,Lakelands

2285,Glendale

2285,Macquarie Hills

2287,Maryland

2290,Mount Hutton

2290,Tingira Heights

2306,Windale

2322,Tomago

2280,Jewells

2282,Warners Bay

2322,Hexham

2280,Belmont North

2280,Floraville

2284,Argenton

2284,Speers Point

2285,Edgeworth

2280,Croudace Bay

2282,Eleebana

2284,Boolaroo

2280,Belmont

2280,Valentine

2284,Marmong Point

2284,Teralba

2283,Bolton Point

2284,Booragul

2284,Woodrising

2280,Belmont South

2283,Fennell Bay

2286,West Wallsend

2322,Beresfield

2322,Woodberry

2283,Carey Bay

2283,Fassifern

2283,Toronto

Returns

Everything You Need to Know

Florals

As stated in the description when purchasing in SHOP, floral orders must be place by 12pm for same day delivery. We do not offer refunds upon failure to read the details outlined in the delivery policy. In this case a store credit will be issued which will be valid to use on flowers only for 1 year.  No refunds are accepted for orders that have been delivered to a Hospital but the recipient is not yet an in-patient. The order can be re delivered once a re delivery fee has been charged. All other refunds will be processed within 2 business days of receiving refund request. Refunds will be credited to the account used for order payment, within 4-8 days business days after refund has been approved. Please be aware that time frames on all payments processed will depend on different banking corporations. In the case of cash payments, refunds will be dispersed into a nominated account within 2-7 business days.

For flower and plant concerns, please contact within 24 hours. Any time there after refunds will be void. All flowers will be delivered to the specified address given upon checkout.

Boutique

Return & refund policy

Please note we do not offer refunds for any change of mind purchase on clothing or accessories within Pushing Pansies Boutique.

 

Returns

A credit note is available for change of mind purchases on all full price items instore and online. This condition also applies for purchases that do not fit. We do not accept returns on any sale item so please take into consideration the terms and conditions before your purchase. We do not accept any returns on Lingerie.

 

Faulty items

Faulty items are accepted for a full refund, exchange or credit note after recieved and assesed at Pushing Pansies Boutique, Darby St Cooks Hill.

 

Please contact pushingpanses@gmail.com for any returns so that your item can be assessed.

Pushing Pansies

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Contact

Charlestown (02) 4067 9553

Location

Ground Level, Charlestown Square (Next to Fifi La Femme cafe) 30 Pearson St, Charlestown NSW 2290

Trading Hours

Monday  9am - 5:30pm

Tuesday  9am - 5:30pm

Wednesday 9am - 5:30pm

Thursday 9am - 9pm

Friday 9am - 5:30pm

Saturday 9am - 5pm

Sunday - closed

ABN 25 789 236 786

©2017 by Pushing Pansies