Things You Need to Know
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Trust Us with Your Information
Your confidentiality is important to us. Pushing Pansies respects your privacy. All customer details are kept with the strictest confidence. Customer information will be accessed only by Pushing Pansies staff and never be sold. You may receive information relating to our products and services. If you wish to be removed from our records please call or email us directly at firstname.lastname@example.org.
Shipping and Delivery
How It Works
Delivery is only available Monday to Friday for the Newcastle and Lake Macquarie region. Weekends and public holidays are excluded. Should you place an order with the intention of weekend delivery your order will automatically be dispatched the proceeding Monday. We do not offer refunds for incorrectly placed orders.
For all Newcastle and Lake Macquarie deliveries please select $15 shipping option upon checkout. Maitland and upper Hunter region excluded. Should you select delivery for Maitland area or outside Newcastle and Lake Macquarie area your flowers automatically be delivered via the florist network with all of your requirements less 1.9% handling fee.
We offer interstate and international delivery via the florist network. Please call for interstate and overseas orders. This feature is not available online.
For same day delivery orders must be placed before 12pm. Please allow a minimum of 2 hours after your order has been placed for flowers to be delivered. Our delivery run commences after 12pm weekdays. Morning deliveries are only available for weddings and special events. All commercial deliveries will be delivered by 5pm and residential deliveries before 6pm. If you require them sooner please let us know and we will endeavour to meet this request. All orders placed after 12pm will require pick up only or a future delivery date
For all orders that require delivery to Hospitals, please advise ward, room number and make sure that the recipient is already an in-patient at the Hospital. If flowers have been delivered and the recipient is not yet a patient, a redelivery fee will be charged before redelivery takes place.
For all Public Holidays, Events and Corporate accounts please have orders placed with 72 hours notice, so we can meet your request. For all enquires please contact us on (02) 4002 4595 or email: email@example.com.
If the recipient of the floral delivery is not home, flowers will be placed on doorstep. If no one is present to take the delivery, we will not assume responsibility from the point of delivery for any unforeseen damage or theft to the flowers or plants. If an incorrect address has been supplied, we will bring the flower order back to our store for same day collection. Alternatively, a delivery fee may be processed for redelivery by the customer.
2305,New Lambton Heights
Everything You Need to Know
As stated in the description when purchasing in SHOP, floral orders must be place by 12pm for same day delivery. We do not offer refunds upon failure to read the details outlined in the delivery policy. In this case a store credit will be issued which will be valid to use on flowers only for 1 year. No refunds are accepted for orders that have been delivered to a Hospital but the recipient is not yet an in-patient. The order can be re delivered once a re delivery fee has been charged. All other refunds will be processed within 2 business days of receiving refund request. Refunds will be credited to the account used for order payment, within 4-8 days business days after refund has been approved. Please be aware that time frames on all payments processed will depend on different banking corporations. In the case of cash payments, refunds will be dispersed into a nominated account within 2-7 business days.
For flower and plant concerns, please contact within 24 hours. Any time there after refunds will be void. All flowers will be delivered to the specified address given upon checkout.