Terms & Conditions for shopping online
Delivery available 7 days (excluding Public Holidays & notified closure dates) for the Newcastle and Lake Macquarie region.
For all Newcastle and Lake Macquarie deliveries Mon-Fri please select $15 shipping option at checkout.
For same day delivery orders must be placed before 9am. Our delivery run commences from 1pm daily. Morning deliveries are only available for weddings and special events. All commercial deliveries will be delivered by 5pm and residential deliveries before 6pm. If you require them sooner please let us know and we will endeavour to meet this request. All orders placed after 9am will be sent the following day or require a future delivery date specified. Delivery/shipping region service areas are located in each product description and is the customers responsibility to check service areas prior to submitting order. Should an out of area delivery be submitted we will either send the order by our external courier service and the additional courier fee will be reduced from overall flower value to compensate this cost. Alternatively should our external courier service be unavailable we will send your order via the Petals Network less a 1.9% handling fee.
For all orders that require delivery to Hospitals, please advise ward, room number and make sure that the recipient is already an in-patient at the Hospital. If flowers have been delivered and the recipient is not yet a patient, a re delivery fee will be charged before re delivery takes place.
If the recipient of the floral delivery is not home, flowers will be placed on doorstep. If no one is present to take the delivery, we will not assume responsibility from the point of delivery for any unforeseen damage or theft to the flowers or plants. If an incorrect address has been supplied we will bring the flower order back to our store for same day collection. Alternatively a re delivery fee will be issued to the customer. Please be advised that our product images are inspiration only and are not reflective of what will be received as each arrangement is a natural product and is unique and individual in shape, colour and style. All flowers are subject to seasonal availability and are priced accordingly. All of our flower arrangements are made by our trained florists with heart and soul. We do not offer refunds or replacements for undamaged flowers or not meeting customers individual taste when ordering online. Our fresh flower arrangements may be visually smaller than the average supermarket bouquet due to the unique high end blooms we select. This also applies to everlasting arrangements due to the lengthy preservation process involved. Due to Covid-19 and importing restrictions the price of flowers has increased and may affect size. By purchasing online you agree to these terms and conditions.
For all Public Holidays, Events and Corporate accounts please have orders placed with 72 hours notice, so we can meet your request. For all enquires please contact via email: email@example.com.
For all wedding bookings we require a deposit to secure dates. This booking retainer is non refundable and in the event of cancellation this deposit and any other expenses incurred will be forfeited to cover our costs. By paying your booking retainer you are confirming your acceptance our terms and conditions.